Terms of service

Last Updated: May 2026

1. Scope and Applicability

These Terms & Conditions apply to all use of ratherhappy.com and to all contracts for the sale and delivery of goods concluded through our online store.

This website is operated by:

Rather Happy
Molenmakershoek 64 E
7328 JK Apeldoorn
The Netherlands

Email: info@ratherhappy.com

Throughout these Terms, “Rather Happy,” “we,” “us,” and “our” refer to Rather Happy.

By accessing our website or purchasing products from us, you agree to be bound by these Terms & Conditions and any policies referenced in them.

2. Consumers and Business Customers

Certain provisions may apply only to consumers or only to business customers.

A consumer is any natural person acting for purposes that are outside their trade, business, craft, or profession.

A business customer is any person or entity acting in the exercise of a trade, business, craft, or profession.

3. Use of Our Website

You may not use our website or products for any unlawful or unauthorized purpose.

You must not:

  • Violate applicable laws
  • Infringe intellectual property rights
  • Upload or transmit malicious code
  • Interfere with website security
  • Scrape, harvest, or misuse data
  • Use the website in a fraudulent or abusive manner

We reserve the right to restrict or terminate access where necessary.

4. Conclusion of Contract

Product listings on our website do not constitute legally binding offers but an invitation to place an order.

By completing checkout and submitting an order, you make a binding offer to purchase the selected products.

A contract is concluded when we accept your order by:

  • Sending an order confirmation by email
  • Dispatching the ordered goods
  • Requesting or confirming payment

We reserve the right to refuse or cancel orders for legitimate reasons, including suspected fraud, stock unavailability, pricing errors, or previous payment issues.

5. Product Information and Availability

We make reasonable efforts to display product descriptions, images, colors, pricing, and availability accurately.

However, product colors may vary depending on device and monitor settings.

Products may have limited availability and may be discontinued or modified without notice.

6. Prices, VAT, and Shipping Costs

Prices are displayed in the currency shown at checkout and include VAT where applicable unless stated otherwise.

Shipping costs, duties, taxes, and import charges may vary depending on the destination country and are calculated or disclosed during checkout where applicable.

We reserve the right to correct pricing errors and cancel orders where a clear pricing error has occurred.

7. Payment

Available payment methods are displayed during checkout.

Payments may be processed through Shopify and third-party payment providers.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

8. Shipping and Delivery

Delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by:

  • Customs processing
  • Carriers
  • Force majeure events
  • Incorrect or incomplete customer information
  • Events outside our reasonable control

Risk of loss transfers according to applicable consumer protection laws and delivery terms.

9. Returns and Right of Withdrawal

Consumers located in the European Union may have a statutory right to withdraw from eligible purchases within 14 days of receiving the goods, subject to applicable exceptions.

Return procedures, eligibility requirements, and any applicable exceptions are described in our Return Policy.

Returned items must comply with our return conditions.

10. Warranty and Defective Products

Consumers are entitled to statutory warranty and conformity rights under applicable law.

If a product arrives damaged, defective, or incorrect, please contact us within a reasonable period after delivery at:

info@ratherhappy.com

For business customers, goods should be inspected promptly upon receipt and defects should be reported without undue delay.

11. Customer Accounts and Information

You agree to provide accurate, current, and complete account, billing, and shipping information.

You are responsible for maintaining the confidentiality of your account login details where applicable.

12. Third-Party Tools and Links

Our website may include third-party tools, services, links, or integrations.

We are not responsible for third-party websites, services, content, or practices.

Use of third-party services may be subject to the third party’s own terms and policies.

13. User Comments, Feedback, and Submissions

If you submit comments, reviews, feedback, ideas, or other materials, you grant us the right to use, reproduce, edit, publish, translate, and distribute them where legally permitted.

You are responsible for ensuring that your submissions do not violate third-party rights or applicable laws.

14. Intellectual Property

All website content, including:

  • Text
  • Images
  • Graphics
  • Logos
  • Product photography
  • Videos
  • Designs

is owned by Rather Happy or its licensors and is protected by intellectual property laws.

You may not use, reproduce, distribute, modify, or exploit website content without prior written permission.

15. Privacy and Cookies

Use of our website is subject to our:

  • Privacy Policy
  • Cookie Policy

We use Pandectes GDPR Compliance, Google Consent Mode v2, and Shopify Customer Privacy API integrations to manage consent preferences and privacy compliance.

16. Errors, Inaccuracies, and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability.

We reserve the right to correct errors, update information, or cancel orders where legally permitted.

17. Limitation of Liability

To the fullest extent permitted by law, Rather Happy shall not be liable for indirect, incidental, special, punitive, or consequential damages, including lost profits, lost revenue, loss of data, or replacement costs.

Nothing in these Terms excludes or limits liability for:

  • Intent or gross negligence
  • Injury to life, body, or health
  • Mandatory statutory consumer rights
  • Product liability where applicable

18. Indemnification

You agree to indemnify and hold Rather Happy harmless from claims arising out of your breach of these Terms, your misuse of the website, or your violation of applicable law or third-party rights, to the extent permitted by law.

19. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, the remaining provisions remain valid and enforceable.

20. Governing Law

These Terms & Conditions are governed by the laws of The Netherlands.

For consumers, this choice of law does not deprive you of mandatory consumer protections available under the law of your country of residence.

21. Alternative Dispute Resolution

Consumers may have access to alternative dispute resolution options under applicable law.

We are not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board unless legally required.

22. Changes to These Terms

We may update these Terms periodically.

The version applicable at the time of order shall apply to the purchase.

The latest version will be available on our website.

23. Contact

Questions about these Terms & Conditions may be sent to:

Rather Happy
Molenmakershoek 64 E
7328 JK Apeldoorn
The Netherlands

Email: info@ratherhappy.com